Refund policy

Credits are prepaid and do not expire, so most customers never need a refund. When you do, this is how it works.

Unused credits

Unused credits purchased within the last 30 days are refunded on request, less any payment-processing cost we cannot recover. Credits already consumed by requests are not refundable, because the underlying providers have charged us for them.

Faulty responses

If a request failed on our side you were not charged. If you believe you were charged for a response that was clearly faulty, tell us within 14 days with the request id from the dashboard and we will credit it back.

How refunds are paid

PayPal, Venmo, Cash App and Wise payments are refunded to the original payment method where the provider allows it. USDC is returned to a wallet address you confirm to us in writing; we never send crypto back to an exchange address without your confirmation, because it may not be recoverable.

Overpayments

If you sent more USDC than your order asked for, the difference is held safely. Prove the sending wallet from the order page to credit it, or ask us to refund it.

How to ask

Use the contact form with the email address on your account with the organisation name and the transaction reference. We answer within two business days.